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FAQs
I can't remember my password
If you have no email associated with your account, for security reasons, you will need to go to your direct manager or supervisor to have your password reset. If you have an email address tied to your account, you can reset your own password by selecting the “Forgot Password” link under the login box. Enter in your email address and we will resend you a new temporary password. Once you login, we recommend changing this to something you’ll remember under your profile. Once you regain access to your account, we recommend you add an email under your profile.
I can't remember my username
If you have forgotten your username, you will need to go to your direct manager or supervisor for assistance.
I can't hear the voiceover in my module
Double-check that your speakers are turned on and that the volume is turned up. Under your profile you also have a setting to auto-play course voiceovers. Turn the setting on to make sure that all voiceovers auto-play for you. Turning it off will make it so that you have to press play when you want to hear the page’s voiceover.
I am having a problem with the site, such as a page is not loading or I can't complete an activity in a course
If you are experiencing any issues with the site, try clearing your cache, closing your browser and then re-opening. This may help to resolve any issues. If you are in a course, your place will be book-marked and you will return to your place. If you are in the middle of a test, you will need to re-start the test when you return.
I was told by my manager to complete my outstanding training, where do I find this?
When you login, all your outstanding requirements will be highlighted on your dashboard. Click on the dashboard widget to complete any outstanding tasks or click on the training item in your left menu. Anything outstanding will be highlighted for you.
General Settings and Recommended Practices
Internet Browser
We recommend the following internet browsers: Google Chrome, Firefox, Microsoft Edge, and Safari.
Cookies
Cookies must be enabled. To enable cookies, select “Tools” and select “Internet Options”. On the “Privacy” Tab, change your settings to “Accept all cookies”.
Display Settings
For best viewing results, set your computer monitor resolution to 1280 x 1024. If this is not available, the minimum resolution required for the program is 1024 x 768. To adjust your screen resolution, you may do so through your computer settings/preferences.
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For technical assistance with the site: technicalsupport@systems24-7.com
For professional-level assistance with programs & services: professionalsupport@systems24-7.com
For assistance with a worker's compensation claim: claims@systems24-7.com
Dunk & Associates/Systems 24-7
Toll-Free: 1-866-754-8839
Local: 705-731-4979
Fax: 705-731-4980
French Line: 1-855-817-3960
Office Hours
Monday-Thursday: 8:00am-7:00pm EST
Friday: 8:00am-4:30pm EST
Many staff at Dunk & Associates/Systems 24-7 work a 4-day work week. To accommodate for this and also provide our staff with special thanks, we’re closed for two days around each long weekend.
Holiday Closures:
- December 22nd, 25th - 29th (Christmas)
- January 1st (New Year's Day)
- February 16th & 19th (Family Day)
- March 29th & April 1st (Easter)
- May 17th & 20th (Victoria Day)
- June 28th & July 1 (Canada Day)
- August 30th & September 2nd (Labour Day)
- October 11th & 14th (Thanksgiving)
- December 23rd-27th (Christmas)
- January 1st (New Years)
* Note: The office will be closed early at 4:30pm on December 31st, 2024.
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